Terms and Conditions

We have done everything possible to make this site user-friendly, informative and secure. If you would like to know more about our responsibilities and yours, please read the information below. If you do not agree to this information, please do not use this site.

This site is owned by OS Travel Agency, and is licensed to provide service for residents of North America.

Travel information

Our web site displays information about travel locations, airfares, flight times and dates, tours, packages, insurance, cruises, transportation, foreign currency, schedules, travel companies and other material related to travel.

Some information is supplied to us by Third Party providers, such as cruise lines, tour operators, airlines, hotels, transportation and information suppliers. We have taken reasonable care to ensure it is correct and up to date; however we cannot check the accuracy of all such information.

It is the responsibility of you “the traveler” to obtaining all passport, visa and health information required.  We will assist you to obtain such information; but, the responsibility for obtaining the necessary information and complying with any passport, visa and health requirements remains with you, and you alone.

The details of the prices, packages, tours, flights and other information displayed on the web site are subject to change without notice. Additionally, travel products and services described on the web site are subject to availability.

Baggage Policy: Baggage allowance and policies differ by airline. You are responsible for verifying the baggage policy before your departure. We are attempting to display accurate baggage fee information but accuracy is not guaranteed. Baggage fees are not included in the cost of your trip. Baggage allowance and restrictions will apply to all airlines and are subject to change at any time.

Schedule change: Flight schedule changes or cancellations can occur due to a variety of reasons such as inclement weather, mechanical or crew issues, civil/political unrest. While we try to alert all of our customers by phone or email of any changes, there are instances where the airline does not provide advance notice. Because of this we recommends that all our customers call the airline or check their flight status online 24 hours in advance of their scheduled departure.

Should you learn that your flight has been cancelled please call us at. We will then deal directly with the airline on your behalf to determine what options are available. If you find yourself at the airport when you learn of such a change, or if you are transiting between flights you must we recommend dealing directly with the airline staff. Please note that in some instances particularly during inclement weather your options may be limited. All affected schedule changes imposed by the Airlines will be notified by email.


All prices displayed on the web site are subject to change without notice until ticketed. For instances, a fare may change after a reservation has been made, so the issuing office will contact you to advise you of the fare increase before proceeding any further.

The prices set out on the web site may not include taxes or airport charges or other fees.

Please note that all reservations are non-refundable/non-changeable/non-transferable unless otherwise stated. In the event where you, the customer must cancel a reservation we will do everything in our power to assist you.

It is your responsibility to check the spelling of all passenger names as they are printed on your passport, before submitting your booking.


Payment confirmation of flight

If you are making a booking from outside of Canada or the United States on a credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee.

This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Web site.

Reservation Confirmation: After your purchase you should receive an email titled ‘Reservation Confirmation’. In some circumstances your booking will provide you with a confirmation number before a ticket has been issued. In this case, the booking process is not complete and the fare is subject to change until a ticket is issued. After your ticket has been issued you should receive your electronic ticket.

If you do not receive a confirmation email within 4 hours of booking it is possible you did not finish the order.  Please ensure you continue to the last page of the ticketing where your confirmation number will be displayed.

Suitability of travel products and services

We provide only the best content for our clients, only offer relevant travel products and services that are publicly available in most major and desirable cities.  Should you believe the travel products and services are not suitable, there is no obligation to access, view or purchase.


This apply to ‘specials’ displayed on our web site. ‘Specials’ are available for a limited time and are sold based on availability. You must check with us whether a ‘special’ displayed on our web site is still available.

There may be particular terms and conditions that apply to ‘specials’. You must contact us or the Third Party provider of the ‘special’ to determine whether any particular terms and conditions apply.


Intellectual Property

This web site, the software, design, text and graphics comprised in this web site and the selection and layout of this web site, are owned or licensed by us or their respective owners and are protected by Canadian and international intellectual property laws.

You may view and electronically copy the pages of this web site in the usual operation of your web browser in visiting this site, but for no other purpose. Any other use of the material contained on this web site, such as copying, distributing, selling, modifying, transmitting, reusing, re-posting or publishing is strictly prohibited, without the specific written permission of the respective owners.

Unauthorized use of materials from our site will not only breach this agreement, but may violate copyright and other laws.

Certain trademarks, service-marks, business names, company names, logos, trade names and presentation techniques (trade dress) used on this web site are owned by us or our licensors.  We own the trademark. You do not have any right or license to use them.

Your Use

You must use this site in a responsible and co-operative manner.
You must not:

  • make any fraudulent, speculative or false enquiries, bookings, reservations or any reservations in anticipation of demand;
  • use any form of robot, spider, scraper or other automated means as well as any manual process for the purpose accessing, monitoring or copying any content or information of this website without our written permission;
  • Copy, reproduce, upload, post, display, republish, distribute, or transmit, any part of the content of the site in any form whatsoever;
  • place false or misleading information on the web site;
  • make any form of booking, reservation or request without the full intention of using said booking reservation or request for legitimate travel;
  • use another’s name, ID or password to make bookings, reservations or inquiries without their permission;
  • use the web site while impersonating another person;
  • post or transmit to or via the web site any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
  • use or access the web site in any way that we judge to negatively affect the performance or function of the web site, systems, or any other site users;
  • tamper with or hinder the operation of this web site or make unauthorised modifications to the web site
  • delete data from the web site without our permission;
  • knowingly transmit any virus or other disabling feature to or via the web site;
  • breach any Third Party’s rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in using this web site;
  • frame this web site as part of another site or cache this web site for commercial benefit;
  • disguise or mask the origin device and/or IP address information of the data being transmitted through the site;
  • knowingly permit another person to do any of the above acts;

We reserves the right to terminate and restrict your access to any or all components of the site should it suspect that you may be committing any of the above acts. Upon such termination or suspension you must immediately cease any use of the site. Attempting to use or access the site after such termination or suspension shall constitute an act of trespass. We will pursue legal action to the fullest extent of the applicable law against any/all who are found to be in breach of the terms and conditions herein.

Your warranties
You warrant that:

  • you are of sufficient legal age to use this site and create legal binding obligations for any liability you may incur as a result of using this site;
  • you are responsible (financially and otherwise) for all uses of this site by you and those using this site using your ID and password;
  • the information you supply via the web site will be accurate and not misleading, deceptive or likely to be mislead or deceive.


You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from:

  • any breach of these Site Rules by you;
  • any act or omission by you or an officer, employee or agent of you;
  • any claim, action, demand or proceeding by a Third Party against us or our officers, employees or agents caused or contributed to by you or an officer, employee or agent of you.

Your Privacy

Subject our “Privacy Policy”, we will not disclose personal information about you (such as your name, contact details, browsing habits) which is provided by you or via your browser, without your permission unless we are required or need to do so to comply with your request or instructions.

We and our Third Party providers of travel and travel related products and services may disclose personal information about you to others where directly connected with facilitating your travel arrangements and bookings. For example, we may disclose information about you to airlines, hotels, car rental companies in facilitating your travel arrangements.

We may disclose aggregated information about users and use statistics relating to our web site and aggregated information about our sales and trading patterns to others.


We do not warrant or represent that the content of this web site is accurate, up-to-date or complete, nor that it does not infringe the rights of others.

We are providing this web site and its contents on an ‘as is’ basis.

We make no representations or warranties of any kind with respect to the web site, its contents or any of the products or services supplied through this web site.

To the maximum extent permitted by law, we disclaim all implied representations and warranties including, without limitation, implied warranties that the products and services offered and supplied through this web site will be of merchantable quality, fit for any purpose or will comply with any descriptions on this web site or samples.

We do not represent or warrant that this web site, the server that makes it available or any of our products or services supplied through this web site will be free of errors, viruses or defects.

Your access and use of this web site is subject to factors beyond our control. We do not warrant that this web site or the products and services offered via this web site will meet your requirements or that the service will be uninterrupted or timely.

We will use our best endeavors to make this web site secure and have implemented technology for this purpose. However, because of the nature of the Internet, we do not warrant that this web site will be secure.

Our role is to facilitate your travel arrangements, including processing your bookings and making payments.

The travel products and services offered and promoted via this web site are products and services of third parties. We are acting as agent for the Third Party providers. Your legal relationship in respect of the Third Party products and services is with the Third Party provider.

To the extent permitted by law, you release us from all liability, cost, damages, claims and expenses (including direct, indirect, special and consequential loss or damage whether in negligence or otherwise) arising out of the supply or failure to supply or use or non-use of the third party products or services.

We provide you with free access to our web site.

To the maximum extent permitted by law, neither we nor any of our officers, employees, shareholders or other representatives will be liable in damages or otherwise in connection with your use of or inability to access this web site or the purchase and use of any products and services supplied via this web site.

This limitation of liability applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties.

In the event that our web site fails to operate or causes you loss or damage, your sole remedy is the refund any money that you paid to us to use this web site.

If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited to, at our option:

  • in the case of products: the replacement of the products or the supply of equivalent products;
    the payment of the cost of replacing the products or acquiring equivalent products;
  • in the case of services: the supply of the services again; the payment of the cost of having the services supplied again.


You can use this web site to communicate with us. This web site also includes a list of other ways to communicate with us.

It is our policy not to accept information that is confidential or proprietary, other than travel arrangements and bookings.

If you do not want to lose confidentiality in your material, do not submit it via this web site, email it or send it to us. Any ideas or suggestions that you disclose to us are ours to use and disclose without restriction, even if you mark your information confidential or proprietary or include in your communication statements contrary to the terms of these terms of use.


We may link our site to other sites on the Web. These links are provided for your convenience only and the inclusion of any link does not imply verification or endorsement of said link by us. We are not responsible for the content of other web sites, even if we link to them. If you suffer any loss or damage from visiting another’s web site or using another’s product or service, we are not liable.


Except as otherwise specified, we may amend these Site Rules at any time without notice to you by posting amended Site Rules on our web site.

The amended Site Rules will take effect immediately when they are posted on our web site.


We may terminate this Agreement, and any other agreement between us, immediately if you breach any of these Site Rules.

Our relationship

No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended to be created between you and us by these Site Rules.


Except as required by law or otherwise specified by us, you must provide any notices to us by email to info@ostravel.ca

We will provide any notices to you by email to any email address provided by you.

Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.

Governing law

If any dispute arises about this agreement or how this agreement applies or arising out of your use of this site, at our sole discretion, we will choose the applicable legal jurisdiction.


If any of these terms of use is invalid or unenforceable, it will be struck out, and the remaining terms will remain in force.

Headings are for reference purposes only.

If we do not act in relation to a breach by you or others of these Site Rules, this does not waive our right to act with respect to subsequent or similar breaches.

In this Agreement, the term ‘web site’ includes any e-mail bulletins or other content that we provide to you via or initiated from this web site.