Travel Agent Help

Update/ Register Account

By purchasing our products, you are agreeing to register an account with us.  This account will grant virtual access to your Account Balance / Recent Transaction / Payments / Travel Rewards and Voucher Manager

Account Access is limited to shoppers compared to content available to customers.

Payments/ Expenses

Any and all payments required to complete a purchase of our products.  This may include “Pay In Full” or “Deposit plus Installments” methods of payments.  *The options may vary based on the discretion of each suppliers’ payment terms.

Insurance Claim Forms

An event has taken place where damages have occurred but they are covered under the insurance policy.  The insurance company requires specific forms to be filled to process the claim, below you will find the claim forms that suit your specific situation.

Electronic Tickets
  • I Haven’t Received My E-Ticket
  • Refunds
  • Air Bookings
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Billing
  • GST/HST Breakdown
  • Credit Card Charges
  • Foreign Credit Cards or Third …
  • View All 6 Articles
Changes & Special Requests
  • Customer Care
  • Changing or Canceling a Flight…
  • Changing or Canceling a Hotel …
  • View All 9 Articles
Price Drop Protection
  • What is Price Drop Protection?
  • How Do I Check my Balance?
  • Password Help
  • View All 5 Articles
Red Hot Deals
  • How do I find Red Hot Deals?
  • Can I return or get a refund on…
  • Where do I get Red Hot Deal…
  • View All 9 Articles
Before You Go
  • Travel Checklist
  • Check-In Times
  • Reconfirming a Flight
  • View All 9 Articles
Travel Documents
  • Connecting Flights within Euro…
  • Australian Visa
  • Traveling within Canada
  • View All 9 Articles
Seat Selection
  • Air Canada
  • WestJet
  • Porter
  • View All 6 Articles
Frequent Flyer Programs
  • Air Canada: Aeroplan
  • WestJet: WestJet Frequent Gues…
  • Porter: VIPorter
  • View All 4 Articles
Baggage
  • Baggage – Air Canada
  • Baggage – WestJet
  • Baggage – All Other Airlines
  • View All 5 Articles
Travel Insurance
  • Travel Insurance Email Confirm…
  • Changing or Canceling your Ins…
  • RBC Claim Information (For Can…
  • View All 4 Articles
Airport Information
  • Canadian Airports
  • Canada Customs
  • U.S. Customs
  • View All 3 Articles
Payment Options
  • Paying for a Ticket with Cash
  • Forms of Payment
  • Foreign Credit Cards or Third …
  • View All 5 Articles
Hotels
  • Hotel Vouchers
  • Changing or Canceling a Hotel …
  • Hotel Requests
  • View All 8 Articles
Senior/Child/Infant Travel
  • Infant Under Age 2 – Seated in…
  • Unaccompanied Minors
  • When to Travel
  • View All 9 Articles
Other Topics
  • Why am I getting emails for fl…
  • How to Obtain a Gift Certifica…
  • Travel Advisories
  • View All 3 Articles
  • Healthcare
Mobile Apps
  • Can I download the OSTrave…
  • Why download the OSTravelAge…
  • Do I need to create a My Fligh…
  • View All 23 Articles